Our Policies

 

BOOKING POLICY

All online and phone reservations require full prepayment.

From mid-March through mid-November (high season), as well as festival and wine-trail weekends during low season, we have a two-night minimum for weekend stays. One night weekday stays are welcome year-round. Hermann does have PLENTY to see and do for two nights’ worth. We are happy to help if you would like suggestions or help planning your visit! We will accept one-night weekend stays if we have vacant rooms as of Wednesday the week of the date. If you have any questions, please call and ask.

Our prices are based on double occupancy. Each additional guest is $15/night. Our Double rooms can sleep 4 adults, with the option to add a roll-away bed for $10/night.  

Cancellations:

No one likes to cancel plans, but it does happen.  We try to have a system policy that is fairly flexible for the guest, but also is understanding that last-minute cancellations really affect other guests from booking rooms. Being a small, family-owned hotel, cancellations have a large effect on us, unlike hotel chains and larger properties. We do understand that things happen and we will always do our best to accommodate. If you have any questions, please don’t hesitate to call or email us!

For cancellations made at least 21 days prior to your reservation, please email or call us for a full refund, less a $10 administration fee.

For cancellations made between 7 - 21 days before your arrival date, a 50% refund will be issued.

For cancellations made within 7 days of your arrival date, no refund will be provided.

Should your stay at the Vinchester be shortened for any reason, you are responsible for the remainder of your reservation with us.

Arrival/Departure Times:


Check-in: 3:00pm-7:00pm
Check-out: 11:00am

Late arrivals are no problem. We will send instructions for check-in.
For other inquiries or any questions, please call us. We will do whatever we can to accommodate!

ROOM CLEANING

For guests staying 2 nights or less there is no daily cleaning service, but we are happy to provide fresh linens or toiletries upon request. For guests staying 3 or more nights, please speak with staff when you arrive to organize your room cleanings. 

ROOM CHARGES AND DAMAGE

When you book online with us, our system keeps your card on file to cover any room charges and damage. A menu with prices is included in all rooms and you will be charged at checkout for whatever you consume. Damage to furniture, linens and other property will be assessed and then billed to the customer at our replacement cost, which may include labor costs.  We will always try to be transparent in our communication about damage to the rooms.  Keep in mind that excessively soiled linens, carpets and furniture will be included as damages. 

PROPERTY RULES

No smoking is permitted inside our rooms or on room balconies. We have a designated smoking area under the pergola in our back parking lot.

Quiet Hours

Quiet hours are from 10pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.

If you have any further questions, feel free to call or email info@vinchesterinn.com